How many Google accounts do you have?
CIA provides Faculty, Staff, and Students with a Google Account accessible with their CIA email address and password.
Students get Gmail and access to all G-Suite functionality including Cloud Storage. Faculty, and Staff have the same G-suite access without a Gmail account.
You probably have one or more Google accounts already. This can cause confusion when working with shared documents.
CIA Google accounts, use student, faculty, and staff CIA credentials. All Google services recognized the current/active Google account in the browser.
Unless the user has logged out, or it has been a while since they were actively using any Google Service.
Starting at Google.com with no previous logins a user will see a "Sign in" button
- Select 'Sign in'
- Enter your CIA email Address
- Select 'Next'
- Enter your CIA password
- Select 'Next'
- An icon/avatar indicates that an account is now logged in.
- Select the icon/avatar to confirm it is the desired account.
Avoid Confusion
Confirm the CIA Google account is active.
- Currently Active Google Account
- Google Account available for switch over (select the account to make it active if necessary)