This information applies to students of CECO and CIA Parent accounts. If you are a CIA student or employee this will not apply.
So you forgot your password?
Dreaded words? Invalid Login?
- Enter your username (not your email address)
- Click "I forgot my password"
Not a problem.
- Enter your email address
- Click "Send New Password"
- a Password Reset email will be sent with a temporary link to change your password.
The Password Reset link expires after 60 minutes. It is best to reset the password right away or you will need to request another reset link.
For added security you can choose to add a custom hint question and answer. The answer will need to be submitted correctly before the password reset email is sent.
The custom hint question and answer is created in the My profile & settings under Password & Privacy after logging into myCIA. See step 7 in How do I change my CE password?
Password Reset eMail
The email will come from Web with the subject "myCIA Password Reset Request," and the email address will be [email protected].
If you don't see the email, check your Spam or Junk folder.
You may also login to my.cia.edu and change your password at any time.